Policies

All sales are final. Because SECAS beef chips are a food product, we do not accept returns or exchanges, and we do not issue refunds for change of mind, flavor preference, or opened or partially eaten bags.

The only exception is a product defect. A defect means a bag that arrives damaged or unsealed, has an obvious quality problem such as spoilage or foreign material, or is the wrong item.

To report a defect, contact us within 7 days of delivery. Include your order number, clear photos of the bag, its packaging and the lot or best-by code, and a short description of the problem. Keep the product until your claim is resolved.

Once we confirm the defect, we'll send a replacement of the same item or refund that item to your original payment method, at our choice. Shipping costs are not refunded unless the whole order was defective.

Claims made after 7 days, without photos, or for products that were stored badly or are past their best-by date will not be accepted.

Packages lost or stolen after the carrier marks them delivered are not covered. Contact the carrier first.

Monthly 12-pack subscriptions renew automatically and are charged on the same day each month until you cancel.

You can skip, pause or cancel any time before your next billing date from your account. There is no minimum commitment. Changes made after an order is charged apply to the next cycle.

Subscription orders that have already been charged follow the Returns and Refunds policy above. They are final sale unless defective.

Membership pricing and fill-up access stay active only while your subscription is active.

Orders usually ship within 2–4 business days. Shipping rates and delivery estimates are shown at checkout before payment.

We currently ship within the United States only. Please check that your address is correct. We are not responsible for orders sent to an incorrect address you entered.

By using this site or placing an order, you agree to these terms. Prices, products and promotions may change without notice.

SECAS products contain beef and may be made in a facility that handles common allergens. Check the label before eating. Our products are not intended to diagnose, treat or prevent any condition.

We collect only what we need to process orders and send updates you sign up for: name, email, shipping address and order history. Payment details are handled by our payment processor and never stored by us.

We never sell your personal information. You can unsubscribe from emails at any time or ask us to delete your data.

Questions, defect claims or account help: email support@secas.com. We reply within 1–2 business days.